Every so often we look to find out what it is that our customers love about us and what they think we can improve on. Now its not really in our interests to tell you about the later, but don’t be surprised if a few of those weaknesses appear as strengths on later versions of this list, because that is the very objective of collecting feedback. If we aren’t continually improving our products, our services, and our customer relations then we don’t deserve to be No. 1 in this market.

So here they are, in no particular order, and with no special fanfare, for your consideration and information: The top 6 reasons our franchisees love working with us.

6 reasons why you will have success with the Thrive Success Franchise Model (TSFM)

1. Credibility

For some it is our connections to universities, and others the quality of the material that we provide, but for others it is simply the ongoing attraction to customers/ parents of being associated with and accredited by a European company. While we don’t especially feel this should be the case, after all where you are from is rarely an indicator of your true value, we are not embarrassed to benefit from the assumption of ‘European Quality’ because we know that the service, we deliver exceeds rather than cedes to the mythology.

2. Interactive Customer Experience

Its not a word we would have used to describe our pre post testing system until someone else said it and now we can’t get it out of our heads. It is so logical when you think about it. The ‘real’ customers (the ones who give you their money) are the parents and the pre post test feels ‘interactive’ to them. They get to see in real time the improvement in their child as well as getting feedback specific to their child and what they can do to improve. This one is a no brainer and will perhaps stay on the list forever: our customers love us, because we make it easy for their customers to love them, by literally helping them to better support the ones that they really love; their children.

3. Credibility

The standardised program format and top-quality training for franchisees (including the video library resource) make it simple for trainers to learn, accredit and deliver the Thrive Success Mighty Kids programs. Additionally, because people are delivering the program all over the world it is likely if you do come across an issue, it will be one, we have already seen and solved before.

4. The Guru Factor

Now we try not to make too much of this one because we wouldn’t want Johannes to get a big head but, when the guy leading your program is the one who pioneered the field its hard for franchisees and trainers not too feel a little bit special when some of the weekly mentoring sessions are led by him. All our trainers are good, but the wow factor of realising your mentor for the week is the man himself is a real buzz for our customers and we completely understand why.

5. Support systems

So this one is a little special as it really falls into two parts. When we asked our customers about the support they received from our staff and how well we performed on problem solving and general customer service enquires: we had a whole group who couldn’t answer the question because they had ‘never used them’. Between the material and training quality, the regular updates, and the interactivity with other franchisees some of our customers believed that they had never had need of our customer support facilities, but in reality, were interacting with them all the time. The best form of customer support is the one that helps you avoid the problems before they occur. Of course, the existence of the second group shows that sometimes additional support is required, but we are pleased to say that the feedback from this group feels less like it is from customers and more like it has come from fans.

The Power Hour principle

So, what on earth is a power hour I hear you ask? It is a great motivational tool that share and occasionally curate for customers. In the most rudimentary form, the ‘Power Hour’ is a time management and motivational tool (one we use ourselves). Whatever the task, whether sales, administration, or just writing an article for the company blog… …we have found one of the best techniques is to set ourselves a challenge for one hour to achieve X.

This starts to get really interesting when X is something that can not only be quantified personally but can be measured against others. How about we all get together and make sales calls for an hour and see who takes the gold medal? Then let’s see what we can learn from each other about improving our own effectiveness on tasks. So in short the ‘power hour’ is a way for generating motivation and improvement either independent (intrinsically) or with others (external/competitive) and it’s a lot of fun.

So that’s our list as of August 2021, but we will keep asking the questions, keep evaluating the feedback we receive, and inevitably we will keep updating this list. 

If you haven’t already let us know what you love about working with ISSA and perhaps even let us know what would make it even better in the future. That’s how we can “Thrive Success” together!